Evoice Reviews and Complaints
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0
ISSUES RESOLVED
30
TOTAL REVIEWS
$6.2K
CLAIMED LOSSES
$621
AVG LOSS
9.5K
PAGE VIEWS
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Cons
- Customer service
- Billing practices
- Very bad customer service for loyal customers
Pros
No items
SCAM/FRAUD | Evoice review
Received a security alert from my credit card company (thanks Chase Sapphire!) on a $137.44 charge. Evoice charged me for a subscription to their services, even though I have never heard of them or visited their website. Spoke with the customer service guy - he could not find my credit card number anywhere in their system. When I told him they were running a fraud, he insisted that was my "opinion" instead of a really obvious fact. For reference, appeared on my credit card as: J2 *Evoice. The merchant telephone number captured by my credit card company was 866-761-8109.
Review
Service
Evoice Customer Care
Cons
- Fraud
- Scam
- Theft
Reason of review
FRAUD
Loss
$137
Preferred solution
Stop defrauding people
Tags
Don't do work with them | Evoice review from Seattle, Washington
eVoice took my money then shut off my account with no notice because "it was flagged". If I hadn't tried to access my account to update with a new billing info, I wouldn't have discovered it for weeks. When I called them, they had no explanation. This is total *** Work with someone else.
Review
Scam Site Almost Impossible to Cancel | Evoice review
Don't waste your time trying to email their support staff to cancel your account. They'll mislead you into thinking they'll process your cancelation, yet will keep charging your card. Even while calling (and not being friendly about the situation at all), they'll still try to trick you into not cancelling. I've contacted my bank about 4 months of fraudulent transactions and they were quit familiar with eVoice and their shady practices. IF YOU READ THIS DO NOT SIGNUP FOR A TRIAL!!
Review
Cons
- Very bad customer service for loyal customers
- Billing practices
- Customer service
Tags
Terrible call quality and customer service | Evoice review from Portland, Oregon
Poor call quality. Delay in caller voice as if on international call. Calls hang up when I answer. Callers have difficulty leaving voicemail. No notification that calls are coming thru via eVoice - appear like any other call on my phone. Callers have difficulty hearing me. Even when I've called eVoice customer service, the agent could not hear me. I am unable to get a response from the 'contact us' form on the eVoice website.
Review
RIPPED OFF ----SCAM---SCAM---SKUM---SKUM---SCAM--- SCAM---SKUM | Evoice review from Portland, Oregon
I WAS RIPPED OFF , was abused, was mistreated and confused, What is this all about ???, I had asked myself , pretty sure I never ordered this service. Got no need for someone to answer my phone , nobody calls me anyway..... awaaaaay eeeeee so I trid to get awayyyy aaawaaaaay aaaWaaaaay. They would'nt let go----OH Noooooo Ohooooooo nooooooooo When I diddn't have enough ,I had enough and canceled the card on those tards,,,,,those ta rrrrrrrrrrrds R Rrrr.... ds
Review
Service
Evoice Telecommunications Answering Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
cancel
I had received an unknown charge on my debit card after unsuccessfully trying to sign up for Evoice. Initially the website had told me that it was unsuccessful at creating my account, so I didn't worry about it. Now I'm getting charged and there's no way for me to stop...
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Review
Service
Evoice Customer Care
Cons
- Billing practices
- Customer service
Reason of review
customer service, charged for something I dont want
Loss
$14
Preferred solution
Let the company propose a solution
Scam-ish | Evoice review
Found monthly charges for this service on my credit card. I never signed up for it. Somehow, they had my credit card number. The email address they had for me was bogus (a Hotmail account.) Customer service person, when they finally answered after a 45 minutes wait, was literally unintelligible, at least in English. They hung up on me. Finally able to cancel via live chat. Be suspect of any company with a Hollywood CA suite number for an address.
Review
Reason of review
credit card fraud
Loss
$90
BEWARE!!!! Evoice has been scamming us!!! They charged us for over two years after cancelling!!! You cant cancel service online, and they don’t respond to billing enquiries by email (no written records, only by phone = scam.) We contested. They hang up on us. To be...
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Review
Cons
- Billing practices
- Customer service
Reason of review
Pricing issue
Loss
$313
Preferred solution
Full refund
Tags
Trouble canceling account | Evoice review
I have been a customer for years. I'm closing my business so I tried canceling my account. I called the number on the website and got a woman in India I could barely understand. She asked for the cc # on file. When she asked for the 3 digit code on the back on got very suspicious (no company is supposed to store those codes). When I called the customer service #, the woman was apologetic. But then she again asked for my cc#. ?? She said she'd email a closing confirmation #. She rushed me off the line so quickly that I didn't have time to tell her I didn't get the confirmation number. Something is not right with this company.
Review
I have been a loyal customer for six years, and this month I had an issue with losing my wallet. I have been waiting for the credit card to use on this online account and after just five days they have disconnected my account. When I went to call them this morning, I...
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Review
Cons
- Very bad customer service for loyal customers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I've used eVoice for several years, and overall it's fine. But my father died recently, so on his behalf, I chatted and called to cancel his account. I had to jump through hoops just to do so, and upon finally getting his account verified, I was given a sales pitch to...
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Review
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I believe even worse had happened to me. I was being charged for a few years and called to cancel and noticed that I am still being charged.
I don't think I cancelled in the way they wanted. About 90 percent of the messages that had come in while I wasnt using the service were files with fax noises or a transcript that says no transcript.